Shipping policy

Last updated: 21 November 2025

1. Order Processing Times

We process all orders within [1] business day. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Options:

Delivery delays may occasionally occur.

3. Shipment Confirmation & Tracking

You will receive a shipment confirmation email/message once your order has shipped, including a tracking number. The tracking number will be active within 24 hours.

4. International Shipping

We currently do not ship outside of Singapore.

5. Customs, Duties & Taxes

BLUE CRYSTAL AQUARIUM PTE. LTD. (BCA AQUARIUM) is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Damages

BLUE CRYSTAL AQUARIUM PTE. LTD. (BCA AQUARIUM) is not liable for products damaged or lost during shipping.
If your order arrives damaged:

1. Save all packaging materials and damaged goods

2. Contact the shipping carrier to file a claim

3. Contact our support team at +65 81681608 (Stella) for assistance

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly provided addresses.

8. Missing or Lost Packages

If the carrier marks your package as delivered but you did not receive it:

• Check with neighbors or building staff

• Wait 24–48 hours (carrier sometimes marks early)

• Contact the carrier directly

• Contact us at +65 81681608 (Stella) after completing these steps

9. Contact Information

If you have any questions regarding this Shipping Policy, contact us at:
Email: xstella.ysl@gmail.com
Phone: +65 81681608
Address: 1120 Serangoon Road, Singapore 328205